Returns & Refunds

Return & Refund Policy

Return Policy

Thank you for shopping at Dopzil Ltd ! Just in case you are not 100% satisfied with the items you received, we gladly accept returns within 30 days from the date packages have been delivered and items are in new condition (all items must be unworn, unstained, unused, and unwashed – with all tags attached). Here are some things you might want to know…

We will be happy to accept returns if it is a result of our error with a full refund. If you believe that your order is received damaged, incorrect, faulty or defective, please email us at [email protected] with your full name, order number, product name and photos of the issue and a description of the fault. Refunds will be made in the form of the original payment, unless we agree to credit a different payment type.

DOPZIL LTD reserves the right to deny refund without providing the listed information. If you have any questions, please email us at [email protected] thank you!

Return Conditions

You have 30 days to decide if an item is right for you, if you would like to return the item please contact us within 30 days of delivery.

Item is in good shape, unused, untorn, and contains all its parts with their original tags/package and security label.

Free gifts must be in good shape, unused, untorn, and returned at once

We won’t accept returned items that were sent back by you directly without contacting with us first.

Free gifts cannot be returned if lost or used, or its price must be deducted

Swimwear, lingerie, water bottles, bodysuit, accessories, socks and masks cannot be returned for sanitary reasons

Customized products are not included in the return & refund service.

Note: the below conditions are not quality issues:

Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues

Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues

Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues

Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns

Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.

Return Procedure

Please contact Customer Service, indicating the item(s) you would like to return and the reason.If there are quality issues, please provide images of said item(s).([email protected])After receiving a confirmation email from our Customer Service Team

Refund Policy

We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

STRIPE

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service All refund information will come directly to you from STRIPE .

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.