RETURNS & REFUNDS
By ordering from DOPZIL LTD you agree to the following returns policy.
We want you to be 100% happy with your online purchase from DOPZIL LTD. You may return most new, unworn items within 14 days of delivery for a store credit or exchange.
We accept returns on all items including; sale items, items on promotion, regular priced items & swimwear.
5 quick steps to return your purchase
Step 1. A returns form is provided with each order, please check your package. If you lost the returns form, email us: [email protected] & request a returns form
Step 2. Mail back your goods along with the returns form
Step 3. Allow up to 5 business days for your return to be processed from the date your package was delivered to us. (I.e if your return was delivered on Monday, it will be processed by Friday) Please allow up to 5 business days to pass before requesting an update from customer care.
Step 4. Once your return has been processed, you will receive an email from returns team to notify you of the store credit or exchange.
(If you have purchased gift wrap option, please do NOT return the gift box when returning your order.)
If you require an urgent exchange, please repurchase the item again. (Please note: a store credit will still be issued for the 1st initial order being returned)
Our policy lasts 14 days from date of successful delivery. If 14 days have gone by since your purchase, unfortunately, we can’t accept the return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Send an email to: [email protected] with a clear photo of the fault(s).
If the goods are faulty and we are not able to fix or replace the items, a refund will be given. If the item can be replaced or fixed, we will do so at our own cost.
You must email us photos of the fault(s) prior to returning your order.
Returns will not be accepted if:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you once your return has been processed.
If you need to exchange it for the same item, send us an email at [email protected]
If you have purchased gift wrap option, please do NOT return the gift box when returning your order.
we will send all information to you by email
Free shipping & free return all over the world
We recommend you using a trackable shipping service or purchasing shipping insurance