F A Q

SHIPPING & DELIVERY

Your Receiving Time = Order Processing Time + Logistics shipping Time (7-15) DAYS .
Order processing time on average 1-2 days.
Logistics shipping time is shown on the“shipping and returns”part and on order page, and the actual shipping time may vary depends on express company and seasons.
SHIPPING METHODS (FREE SHIPPING)
 Standard Shipping: Usually take 7-15 days,which is base on your Payment .

PAYMENT METHODS

1. Credit and Debit Card: Visa, MasterCard, etc.
2. E-wallet: GPay, ApplePay, etc.
3. PAYPAL
4. IDEAL

PAYMENT SAFETY

We accept all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled.
Size Guide

ORDER THE RIGHT SIZE

We have size chart for each product and we do recommend you take a careful look at the size chart on each product’s page and refer to the detailed measurements to get a suitable size.

RETURN THE ORDER

Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s).

Step 2: Please mail back your item(s) according to return instructions from our service team

Step 3: Within 3-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card Return Conditions

Others

CONTACT US FOR ANY OTHER QUESTIONS
Please kindly email us about your questions to [email protected], our customer service team will get back to you within 24 hrs. Thanks for your patience.
WHAT IS YOUR ITEMS RETURN POLICY?  

WE WANT YOU TO BE 100% HAPPY WITH YOUR ONLINE PURCHASE FROM DOPZIL LTD.

You may return most new, unworn items within 30 days of delivery for REFUND in 7-15 days .

I WANT TO CALL YOU. WHAT ARE YOUR WORKING HOURS?
We’re in the office from (Mon-Fri 10am – 5pm GMT ) .

 Contact Us by Phone: (0031) 645999550 (Mon-Fri 10am-5pm GMT )

WHERE ARE YOU LOCATED?
ADRESS ://

Jozef isreal skade 80, Amsterdam, 1073 RC amsterdam

CAN I CANCEL MY ORDER?

No. Once your order has been placed it is final. If the item (s) are no longer required please return within 30 days.

If your order is canceled, you will REFUND in 7-15 days.

I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION. WHAT SHOULD I DO?
We’re sorry to hear that. It’s possible the email has gone to your junk folder or maybe we have an incorrect email address for you. If this happens, please contact us straight away so we can verify whether the order has been placed and resend your confirmation.

WILL I HAVE TO SIGN FOR MY PARCEL?

We understand that you might not be at home to sign for your parcel; therefore the parcel may be left in a safe place. Please be aware that any instructions left are only requests and are not guaranteed. If this isn’t possible, a calling card will be left which will include details of how to re-arrange delivery.

MY TRACKING CODE DOESN’T WORK.
Sometimes tracking codes don’t become active until 24-48 hours after dispatch.
If your tracking details do not show up after this period, please contact the DOPZIL LTD support team at [email protected]

CAN I PICK UP AN ITEM FROM YOUR WAREHOUSE?
In the very unlikely event that we cannot ship out your order within the stated delivery time, we will endeavor to ship it as soon as possible, and if this does not suit, you may request an exchange or REFUNED credit.

Contact us

My question isn’t listed.

Please contact us: [email protected]

A member from DOPZIL LTD team will respond to you within 1 working day.